Terms and conditions

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, and associate apps, unless expressly excluded by their own terms and conditions), and Excel Passenger Services Limited trading as EZ-GO Limited, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website or any services obtained through this Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by EZ-GO Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to EZ-GO Limited and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of EZ-GO Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
    1. print one copy of the Content
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of EZ-GO Limited. 
  4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
  5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify EZ-GO Limited for all claims resulting from Content you supply.

Prohibited use

  • You may not use the Website for any of the following purposes:
    • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

  •      If applicable, you must ensure that the details provided by you on registration or at any time are correct and complete.
  • You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  • We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  • You may cancel your registration at any time by deactivating your account on the Website. If you do so, you will no longer have access to the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

  1. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
  2. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of EZ-GO Limited or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy

  1. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. The Privacy Policy is available on our Website.

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information that EZ-GO Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  EZ-GO Limited is under no obligation to update information on the Website.
  2. Whilst EZ-GO Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3.  EZ-GO Limited accepts no liability for any disruption or non-availability of the Website.
  4.  EZ-GO Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

  • Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  • To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.
  • We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  • To the maximum extent permitted by law, EZ-GO Limited accepts no liability for any of the following:
    • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    • loss or corruption of any data, database or software;
    • any special, indirect or consequential loss or damage.

Use of vehicles/journeys with us

25. You are liable for all charges incurred from the point of booking to arrival at destination. In the event that you cancel a reservation without 2 hours notice, you may be charged the full cost of the fare.

26. You may be charged additional fees depending on your selected journey including, but not limited to, airport surcharges, parking fees or road tolls. These will be added to your final journey invoice.

27. Each passenger shall have a 15 minute “waiting time” period. Drivers will leave after 15 minutes and you will be charged for the journey, or if you paid in advance you will be ineligible for a refund. The free waiting time for airport pickups will be 45 minutes after which you will be asked to pay an extra charge for parking, and the driver will leave after an hour, following which you will be charged for the journey, or if you have paid in advance you will be ineligible for a refund.

28. We will not allow unaccompanied minors (under the age of 12) to travel alone in one of our vehicles.

29. You must notify us in advance if you wish to transport any oversized item during your journey, including but not limited to any bicycles, or any pet or animal. Failure to notify us in advance may result in the journey being rejected at any point.

30. If you leave any property in one of our vehicles, we accept no responsibility or liability for this property. We will endeavour to store any found items for you to collect but do not make any representations in this regard. If you cause any damage to any vehicle, you may be charged for any reasonable cleaning or repair cost.

31. During any and all journeys, passengers must:

  • not smoke, including electronic cigarettes;
  • not play any musical instrument or broadcast any recorded music;
  • not consume alcohol nor be intoxicated;
  • wear a seatbelt at all times whilst in the Vehicle;
  • not engage in excessive physical contact;
  • not behave in a disorderly, inappropriate, threatening or abusive manner, or be a nuisance, distraction or a danger to the driver or other road users;
  • not film or record inside the vehicle at any time.

otherwise a driver may refuse to continue your journey but you will still be charged a fee for the full journey.

General

32. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

33. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

34. To the extent that you request a specific type of vehicle, EZ-GO Limited will endeavour to provide that vehicle or an equivalent alternative but this is sometimes not possible. We ensure all of our drivers hold valid and current driving licenses in the UK and all of our cars and drivers carry appropriate insurance.

35. To the extent that you communicate with any employees or representatives of EZ-GO Limited, you agree to communicate in a professional manner and to not use any offensive or discriminatory language. Any disputes that arise should be forwarded to EZ-GO Limited complaints department at complaints@ez-go.co.uk.

36. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

37. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

38. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

40. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

 EZ-GO Limited details

41. EZ-GO Limited is the trading name of Excel Passenger Services Limited, a company incorporated in England and Wales with registered number 03175207 whose principal office address is at 3rd Floor, 86-90 Paul Street, London, EC2A 3NE.

42. You can contact EZ-GO Limited by email to info@ez-go.co.uk.